Availability of services

Q: Availability of the functions of the www.cib.hu website – 22-23.02.25

19.02.25 We would like to kindly inform you that at the times indicated below, the following services will not be available or will only be available to a limited extent due to the development of our IT system. Between 22.02.2025 14:00 - 23.02.2025 20:00 Some services available on the www.cib.hu website (callback request, branch appointment booking, write to us, complaint reporting, loan calculators, online loan application) will not be available or will be available to a limited extent. We apologize for any inconvenience caused and thank you for your patience and understanding!

Q: System maintenance of www.cib.hu - 26.02.25

17.02.25 We would like to kindly inform you that at the times indicated below, the following services will not be available or will only be available to a limited extent due to the development of our IT system. Between 26.02.25 11:00 PM and 27.02.25 12:00 AM Our webpage at www.cib.hu will not be accessible. We apologize for any inconvenience caused and thank you for your patience and understanding!

Q: Suspension of CIB Bank Online access, security information

20.12.24 There has been a significant increase in attempted fraud and abuse through online channels. Fraudsters are using increasingly sophisticated methods to deceive customers in order to obtain their personal information and then misuse it to cause financial loss. We are constantly taking steps to reduce the risk of potential scam attempts to protect our customers. As part of this effort, we have temporarily suspended access to CIB Bank Online for customers who have been inactive for more than 180 days and have not used the CIB Bank Online interface. It is important to note that this suspension does not apply to the CIB Bank Mobile App at all , you can continue to use it without any restrictions. Of course, it is possible to restore the suspended rights for the CIB Bank Online channel. You can set the rights by calling our CIB24 Call Center (+36-1-4242-242) or by visiting any of our bank branches. In order to avoid online scams and to ensure your safety, please follow the precautions, which are detailed on the CIB Bank website under the subpage Online Safety and Fraud Prevention and on the CyberShield page ( https://www.kiberpajzs.hu ).

Important! Information about the system development affecting electronic channels on 22-23. 02. 2025

19.02.25

We implement a system development affecting our electronic channels between 22.02.2025 14:00 - 23.02.2025 20:00.

CIB BANK ONLINE, CIB BANK MOBILE APPLICATION

During the outage, CIB Bank Online and the CIB Bank Mobile Application will not be available, as a result:

you will not be able to initiate or approve transfer orders,
the approval of online credit card purchases will not be available,
checking account history, balance and other data, documents will not be possible,
bank card-related operations – limit change, temporary card blocking, virtual card registration will not be possible, push messages related to activities performed with your card will not be received,
the investment functions will not be available,
registration and re-registration of the Mobile Application will not be possible,
services requiring a withkey token (such as TAK generation) will not be available.

EBROKER, CIB BUSINESS ONLINE

eBroker will be accessible only by using a password, and CIB Business Online will be accessible only by using ViCA. After logging in with these identification methods, the systems will operate with full functionality even during the system development period.

CIB24 CALL CENTER

CIB24 call centre (+36 1 4 242 2429) will be available with limited functionality, with the help of our telephone customer service, the possibility of changing and blocking bank card limits, as well as submitting transfer orders will be ensured during this period.

Please

record and approve your value-date transfers before the outage,
if you plan to make a larger online card purchase during this period, please reschedule it, if it is possible to the period before the system development,
in order to ensure uninterrupted bank card using, ensure adequate coverage in your bank account, and ensure that the appropriate card limits are set.

ATM and POS transactions with CIB cards can be carried out during the outage. If you created an Online Shopping Card Payment Code before the outage and provided a phone number in connection with the process in the branch, the code necessary to approve the online purchase will be received via SMS.

We apologize for any inconvenience caused and thank you for your patience and understanding!

Availability of the functions of the www.cib.hu website – 22-23.02.25

19.02.25

We would like to kindly inform you that at the times indicated below, the following services will not be available or will only be available to a limited extent due to the development of our IT system.

Between 22.02.2025 14:00 - 23.02.2025 20:00

Some services available on the www.cib.hu website (callback request, branch appointment booking, write to us, complaint reporting, loan calculators, online loan application) will not be available or will be available to a limited extent.

We apologize for any inconvenience caused and thank you for your patience and understanding!

System maintenance of www.cib.hu - 26.02.25

17.02.25

Between 26.02.25 11:00 PM and 27.02.25 12:00 AM

Our webpage at www.cib.hu will not be accessible.

We apologize for any inconvenience caused and thank you for your patience and understanding!

Information on the March 2025 system developments

We are constantly working to improve our services, including the maintenance of our IT systems. In alignment with our maintenance plan, the following outages can be expected during the month of March 2025, when the listed services will be unavailable or operation with limited service.

05.03.2025 01:00 - 05.03.2025 05:00 and 17.03.2025 01:00 - 17.03.2025 05:00:

A complete loss of service is expected for any transaction made with CIB cards (ATM, POS, online/internet) and for transactions made at CIB ATMs and CIB POS terminals.

06.03.2025 22:00 - 07.03.2025 05:00
20.03.2025 22:00 - 21.03.2025 05:00
22.03.2025 14:00 - 23.03.2025 20:00:

CIB Bank Online, CIB Bank Mobile Application, eBroker and CIB Business Online will not be available.
Accordingly, the approval of online credit card purchases via the CIB Bank Mobile App will be unavailable also.
CIB24 telephone customer service will be available with limited functionality. The possibility to block a debit card will also be available during this period.

25.03.2025 22:00 – 26.03.2025 04:00 and 27.03.2025 22:00 – 27.03.2025 24:00:

Interruption is expected in case of card activation and limit change operations. The possibility to block a debit card will be available during this period.

We apologize for any inconvenience caused and thank you for your patience and understanding, so that we can provide you with the highest quality of service through our improvements.

Information on the February 2025 system developments

We are constantly working to improve our services, including the maintenance of our IT systems. In alignment with our maintenance plan, the following outages can be expected during the month of February 2025, when the listed services will be unavailable or operation with limited service.

06.02.2025 22:00 - 07.02.2025 05:00
20.02.2025 22:00 - 21.02.2025 03:00
22.02.2025 14:00 - 23.02.2025 20:00

CIB Bank Online, CIB Bank Mobile Application, eBroker and CIB Business Online will not be available.
Accordingly, the approval of online credit card purchases via the CIB Bank Mobile App will be unavailable also.
CIB24 telephone customer service will be available with limited functionality. The possibility to block a debit card will also be available during this period.

15.02.2025 01:00 - 15.02.2025 05:00
17.02.2025. 00:00 - 17.02.2025 04:00:

CIB Bank Mobile Application, CIB Bank Online, eBroker, eCommerce and CIB Business Online will not be available.
Accordingly, the approval of online credit card purchases via the CIB Bank Mobile App will be unavailable also.
CIB24 telephone customer service will be available with limited functionality. The possibility to block a debit card will also be available during this period.

We apologize for any inconvenience caused and thank you for your patience and understanding, so that we can provide you with the highest quality of service through our improvements.

Suspension of CIB Bank Online access, security information

20.12.24

There has been a significant increase in attempted fraud and abuse through online channels. Fraudsters are using increasingly sophisticated methods to deceive customers in order to obtain their personal information and then misuse it to cause financial loss.

We are constantly taking steps to reduce the risk of potential scam attempts to protect our customers. As part of this effort, we have temporarily suspended access to CIB Bank Online for customers who have been inactive for more than 180 days and have not used the CIB Bank Online interface.

It is important to note that this suspension does not apply to the CIB Bank Mobile App at all, you can continue to use it without any restrictions.

Of course, it is possible to restore the suspended rights for the CIB Bank Online channel. You can set the rights by calling our CIB24 Call Center (+36-1-4242-242) or by visiting any of our bank branches.

In order to avoid online scams and to ensure your safety, please follow the precautions, which are detailed on the CIB Bank website under the subpage Online Safety and Fraud Prevention and on the CyberShield page (https://www.kiberpajzs.hu).

Availability of services

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