Fenntarthatóság

Our stakeholders

Stakeholder mapping

Maintaining the stability of CIB’s operations and implementing a trust-based growth strategy that offers real opportunities requires continuous dialogue with the Bank’s stakeholders. The Bank regards as stakeholders all those who may be affected by the activities and operations of the bank and/or who may have an impact on the company. Of these, the following groups are of key operational importance: employees, customers, shareholders, suppliers, the environment and the community. Contacting its stakeholders is through different means of communication and through various channels, the most important ones are highlighted in the report.

The following stakeholders have been identified and are informed by the CIB Group about its activities and its achievements through customised communication channels and through other means. As part of our two-way dialogue, stakeholders’ expectations, concerns and ideas are also gathered.

Stakeholder group	Stakeholders	The dialogue	Relevant issues
Employees	All group employees, including temporary employees and trainees	Representation of interests Employee Satisfaction survey Internal communication: Internal discussions Employee events Voluntary activities Internal by-laws and instructions	Stability Financial performance Responsible employment, career management, recognition, training events Equal opportunities Work-life balance Safety at work Work tools Corporate culture Inflation, energy crisis, living costs
Customers	Retail customers, corporate customers (small businesses, SME and corporate), municipal customers	Website CIB Bank Mobile Application Retail and corporate customer research 100% Listening Programme Branches CIB 24 customer service Complaint management Public reports Marketing materials Business / Partner meetings	Stability Financial performance Corporate governance Client-driven culture and the related trainings and activities Product portfolio, digitalisation, pricing Quality and promptness of service Complaint management Financial inclusion Environmentally friendly solutions Social responsibility Responsible lending, ESG risk assessment and performance measurement
Shareholder	Intesa Sanpaolo Group	Annual achievement report and plan Internal audit report Discussions Thematic reports Monthly and quarterly financial reports	Financial performance Stability Strategy and corporate governance Transition to a green economy Social impact Non-financial reporting
Suppliers	International and domestic suppliers, subcontractors	Partner meetings Audits Official correspondence	Corporate governance and reliability
Environment	Nature Future generations	Website Media	Environmental responsibility National Bank Green Recommendation ESG risk assessment and reporting
Community	Non-profit, civic organisations and non-profit organisations for the betterment of local communities, supported by us National, regional and local media, financial media, trade media. Authorities and organisations cooperating in regulatory matters. Organisations and pools of interests representing specific groups of society. Trade associations, boards of trade, industry organisations we maintain contacts with	Trade events Official correspondence and consultations Local events, collaborations Reports Annual report Sustainability reporting Website Press events Press releases Press monitoring and analysis Marketing & PR campaigns Official correspondence Audits Trade events	Social responsibility Environmentally friendly solutions Stability and financial success Financial performance Corporate governance, fair competition and anti-corruption Responsible marketing Product portfolio Strategy Pricing Complaint management, Fair competition and anti-corruption Responsible lending and marketing

Sustainability Pages

Our stakeholders

Current information

Intesa Sanpaolo

Legal information

CIB Group

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