Give yourself a new banking experience!
Discover our digital solutions!
Take advantage of our digital solutions! And what are they? We'll show you!
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Payments
Cards
Notifications
Savings
Investments
Login
Security
Cards
Google Wallet
Revolutionise your payments: digitise your bank card, pay with a touch of your mobile phone!
Google Wallet is a digital wallet that lets you pay without physically using your bank card on Android phones, smartwatches and tablets. The touch mobile payment method helps you simplify your daily activities, it's fast, convenient and secure! It can be used when shopping online or even in shops and webshops! You don't even need a PIN code, just unlock the device you are using. Your card details are safe, as the application stores your card details in a way that no one can access them.
You can easily add your CIB Mastercard or Visa card to the installed mobile wallet app (Google Wallet), in just a few simple steps.
Cards
Apple Pay
Apple Pay has brought a new era of payments: experience faster and easier payments without using a bank card!
Apple Pay is a mobile wallet that allows you to pay by touch with any Apple device: iPhone, Apple Watch, iPad. Mobile payments are secure because your card details are stored in a way that no one can access them. Moreover, you don't even need a PIN code, you just need to unlock the device you are using.
You can easily add your CIB Mastercard or Visa card to the installed application (Apple Pay) in just a few simple steps.
Cards
Virtual card
Create a virtual card for online purchases and keep your real, physical card safe!
This feature allows you to create a new virtual card for your online purchases, valid for a limited period of time, with a separate frame, for one or more uses. This reduces the risk of online fraud and ensures that your entire account will not be affected by a potential fraud. Enjoy secure online shopping!
The feature is available from the 'Card' menu by clicking on 'New Virtual Card'.
Payments
Pay by cheque
Say goodbye to traditional bill payments!
You no longer need to visit a post office or sit at a computer to pay your bills. Just take out your smartphone and scan your cheque to make your monthly bill payments in no time.
This feature is only available in the 'Orders' menu in the main menu of the mobile app.
Cards
Card management: limit modification and card activation
Manage your cards easily and reliably!
Review and activate your bank cards, change your limits and settle your credit card debt directly from your smartphone.
You can find card-related functions by clicking on 'Cards' in the main menu. The activation can be initiated in the mobile app by clicking on a green 'Activate' button on the cards to be activated.
Notifications
Smart notifications
Keep your finances under control with our full range of notification services!
Get free personalised alerts, banking notifications and special offers directly to your mobile phone via push message.
This feature can only be activated by going to 'Fee-free notifications' in the 'Settings' menu in the mobile app.
Payments
#withQR
Pay by scanning a QR code or generate your own QR code and receive money from friends and acquaintances!
You can access #withQR directly from the mobile app's pre-login screen or from a separate menu under "Orders".
Payments
#withPAY
#withPAY allows you to make your transfers quickly, making your daily banking transactions more convenient.
Join the #withPAY community and make payments based on the phone number of your partners saved in your phone. Support the work of WWF Hungary, which will automatically appear in your partner list when you use #withPAY. There will be no bank charges until 31.12.2022.
The function can be accessed directly on the login screen or in the 'Settings' menu.
Savings
#withSAVE
Save every day and reach your financial goals!
#withSAVE is a quick and easy way to save, allowing you to set aside small amounts every day. You can access your savings at any time, move them safely and securely, free of charge and without losing interest. With #withCIB, you can instantly see your savings and check how your money is growing, wherever you are.
The feature can be accessed directly from the mobile app's pre-login screen or from the 'Savings' menu.
Investments
Investment funds
Buy and sell investment funds online!
With our mobile app, you can easily find all the information you need to make informed investment decision, including an 'Investment Advisor' and product comparison charts. At any time, from anywhere, you can personalise and view the composition, yields, risk ratings and price performance of the funds you are interested in. What's more, the CIB Bank Mobile App not only makes it easy to make your choice, but you can also use it to buy and sell CIB investment funds with ease.
The functions are available under the 'Investments' menu.
Investments
Portfolio overview
Take a quick look at the composition of your investment portfolio!
The mobile app lets you see how your portfolio is performing with easy-to-understand charts by product type or currency. The charts also show you the exact percentage, market value, profit/loss ratio, last price and average price for each product type or currency.
The function is available under the 'Investments' menu.
Login
#withKEY
Internet banking is a safer way to log in!
Thanks to #withKEY, your password is always at hand! For your security, #withKEY generates a different number each time, which is available for up to 1 minute.
The feature is accessible directly from the mobile app's pre-login screen.
Login
Telephone Identification Code (TAK)
You need a TAK to be able to identify yourself on our 24-hour call centre and to place orders or receive personalised information via the call centre.
You can enter the code during your banking transaction or on the TAK registration page.
Login
User ID
It is one of the basic requirements for using the mobile application, and it is also the user ID for our other electronic channels (eBroker, CIB Internet Bank, etc.).
This code is the middle 8 characters of the bank account number at the first registration and is also included in the user contract.
Login
Login and approval PIN code
This code is required to access the mobile application and to approve transactions (e.g. online card purchases, transfer orders, etc.). If you have opted for biometric identification (e.g. fingerprint, facial recognition) when using the mobile app, you do not need this PIN.
You enter it during the first registration of your mobile application. If you have forgotten your code, please call CIB24 call centre or visit your nearest branch.
Login
Application recovery code
This minimum 6-digit code is required if you want to register your mobile app again, on a different phone, or if you have forgotten or misplaced your login PIN three times.
You enter it when you register your mobile app for the first time. If you forget your code, you can contact the CIB24 Call Center or visit your nearest branch for assistance.
Security
Phishing
There are countless ways of attempting to defraud via the internet, phone or email.
Do you know that the scammers are after your details and all the money in your account? Learn how you can fend off attacks and bank safely.
Payments
Group direct debit
Pay your utility bills conveniently, always on time!
There are many advantages to using this function: you don't have to do it every month, just authorise your bank once to collect the invoices. Furthermore, you do not have to keep payment deadlines in mind, you do not have to queue up at the post office with cheques and, importantly, you can set a limit amount for the order.
You can find this function under 'Orders' in the 'Orders' submenu in the main menu. To enter a new order, click on the 'plus sign' in the bottom right corner of the screen. To enter the authorisation, you will need to fill in the following details: provider ID, user ID, user name, postcode, address, start date of the order. To view your pending orders, click on the 'plus sign' to go to the 'Pending orders' menu and you can reject or approve the items listed here. All your past transactions for each order can be accessed by clicking on that order and then on the 'View Transactions' tab.
Payments
Regular bank transfer
This is the easiest way to manage your regular, equal spending.
You will find this function in the 'Orders' submenu in the main menu. To enter a new order, click on the 'plus sign' in the bottom right corner of the screen. To enter a new order, you will need to fill in the following details: beneficiary account number, beneficiary name, amount of transfer, start date of transfer, frequency. All past transactions for each order can be accessed by clicking on the order and then on the 'View Transactions' tab.
Cards
Blocking and unblocking a card
If you spot a suspicious transaction, you can act fast!
You only find these functions in the mobile app under 'Cards / My Cards' menu item. When using this function, clicking on the 'next' button in the pop-up window, after entering the PIN code or biometric identification, the card will be temporarily blocked. A new green pop-up window will inform you when the card has been successfully blocked. Unblocking can be done by clicking on the 'unblock' button below the blocked card or also from the 'floating button'. After entering the PIN or biometric identification, the card is unblocked. A green pop-up window will inform you that the unlocking has been successful. In the case of a digitalised card, the card cannot be used in mobile wallet services (Apple Pay, GPay) during the blocking period, but can be used again after unblocking.
Notifications
Register and change your e-mail address
It's important that we can reach you on all channels with the latest news, information and promotions.
Don't miss out, record your email address!
Log in to the mobile app, then click on the profile picture next to your name to see the contact details you entered earlier! By clicking on the edit icon you have the option to enter your e-mail adress.
Cards
Quick access to your card PIN
You can now easily find the PIN code set for your card in your own name in the mobile app.
If you forget your PIN, you no longer need to search for it or request a new one. Just take out your smartphone and look up your PIN in your mobile app.
You can find the function in the "My cards" menu under the relevant card. By clicking on the 'floating button' in the bottom right corner of the screen will bring up the 'Show PIN' function.
Payments
qvik - instant transfer
qvik is a new form of payment based on instant transfer and easily accessible within the mobile app. Using three different payment options (QR/NFC/Deeplink), you can make an instant transfer in both in-store and online acceptance points.
Your shopping will be even faster and easier
You can access the function from the mobile app login screen by clicking on qvik in the bottom left corner, or after logging in, go to "Orders /qvik".
What devices can the application be installed on?
The CIB Bank mobile application is available for the most commonly used mobile operating systems (Android and Apple iOS). Blackberry and Windows mobile operating systems are not supported.
For Android devices
From where, and how, can I download the CIB Bank mobile application for an Android device?
For an Android device, the CIB Bank mobile application can be downloaded for free from the Google Play Store. The download link is available directly on with.cib.hu or on the website of CIB Bank.
Why can’t I install the CIB Bank mobile application?
Because the app can only be installed with an Android 6.0 or newer operating system. The minimum screen resolution is 480x800 or higher.
How can I see what version of Android operating system I have on my handset?
Check it in Settings under About.
The O-Key token does not work on the handset. What should I do? (Instead of the 6 digits, only dots appear.)
Under Settings/Developer settings, set the following to 1x:
- Window animation scale
- Transition animation scale
- Animator duration scale
If Developer settings are not set, select About in Settings and click seven times on “Build number” to make these settings available.
After the Android 6.0 Marshmallow update, the Scan ID function does not work in the mobile application.
With the installation of Android 6.0 Marshmallow, a new type of fingerprint security has been introduced, so the “outdated” old-version fingerprint can no longer be used. You are informed of this when updating the operating system, but old fingerprints are not deleted from the system automatically during the update. Steps to resolve the matter:
- Delete user from the CIB Bank mobile application
- Delete the mobile app
- Delete “outdated” fingerprints from the phone
- Record new fingerprint with the handset
- Reinstall the mobile app
- Request new registration code (via CIB24 call centre)
- Login
Only one or a few numbers are active on the virtual keyboard used to enter PIN (normally number 1), so I cannot enter the PIN.
Any applications running in parallel are preventing undisturbed operation, thus we suggest to close the applications that are running in parallel while you are using the CIB Bank mobile application. Currently, the operation of the following applications may cause this problem on Android devices:
- Soft Buttons Lite
- Bluelight Filter for Eye Care
- Gesture Launcher
- Echo Notification Lockscreen
- Lux Auto Brightness
- Lux Lite
- Twilight
For certain types of phones, Messenger and Viber applications should also be temporarily switched off.
The Scan ID menu item does not appear in the Settings menu, although the telephone has fingerprint identification.
At this point, only Apple and Android 6.0+ devices have appropriate fingerprint identification technologies for the CIB Bank mobile application. Thus the function is only available on these devices. If you have registered multiple users on your phone, for security reasons fingerprint identification can only be activated for one of the users.
When the IBAN is entered, the phone automatically fills the field with an arbitrary number. Why does this happen?
The auto-replace function is activated on the device. Because of this, the field is automatically filled out with the proposed text. To turn off auto-replace on a Samsung handset follow these steps: Settings → Language and input → Samsung keyboard settings → Auto-replace.
For iOS devices
From where, and how, can I download the CIB Bank mobile application for an iPhone device?
For an iPhone device, the CIB Bank mobile application can be downloaded for free from the Apple App Store. The download link is available directly on with.cib.hu or on the website of CIB Bank.
Why am I unable to download the app from the Apple App Store?
Because the app is only downloadable with an iOS 12.0 or newer operating system.
How can I see what iOS version I have on my handset?
In Settings click on General and then on About to check it.
Why does the CIB Bank mobile application request access to the following: Photos/Media elements/Files, Camera, Device ID/Location/Call details?
- Photos/Media elements/Files: You can upload a profile picture in the app, which requires access to the Photo Gallery.
- Camera: When using Scan & Pay, you need to use the camera of your device to take a photo of the postal order you intend to pay.
- Location: It is needed to use the Branch and ATM locator.
- Device ID and call details: They are required to enable a direct call to CIB24 call centre.
Who can use the app?
The service can be used by individuals, sole proprietors and legal entities that have a bank account and/or investment service agreement with CIB Bank, as well as by individuals, sole proprietors and legal entities that hold a clearing account (shopping card account and/or credit card account), provided that they are not joint signatories of the account.
I would like to use the app, but I have neither a bank account nor an investment service agreement with CIB Bank.
The service is only available for clients with a bank account and/or investment service agreement with CIB Bank, thus if you do not use these products, you can request any of them at any CIB branch.
Is it possible to use the CIB Bank mobile application with my sole proprietorship or corporate account, as well?
Yes.
How can I use CIB Bank mobile application if I have an account at CIB Bank?
Registration requires an amendment to your contract, which can be made in two ways. If you are a sole owner of your bank account and you use CIB Internet Banking, you can easily make the amendment through this channel. If you do not use CIB Internet Banking, or you do not wish to make the contract amendment online, please call CIB24 call centre or visit any CIB branch.
What is the “registration code”?
The registration code is a 16-digit code, which is sent to you in a text message following contract amendment or re-registration. If you are concluding a contract via CIB Internet Banking, registration can be easily completed by reading the QR code displayed, as the app can automatically read the registration code.
What does the registration text message cost?
It is free for all clients.
After registration, the app displays the following error message “Error 131”. What should I do?
This error occurs, if you received the registration code in a text message , but you haven’t activated it on CIB Internet Banking before logging into the app.
Why doesn’t the app allow me to set a 4-digit PIN?
For security reasons the PIN must consist of minimum 5 digits and maximum 10 digits. The PIN cannot be a string of identical or successive numbers.
How can I use fingerprint identification to log in?
If your device supports this function and offers fingerprint-based identification and screen unlock, you can also access the app and authorise your transactions in this manner instead of inserting your PIN. You can change the identification method either during registration or later on. If you want to use fingerprint identification for in-app authorisations, you need to use this method also when logging in to the app. Currently, fingerprint identification is only available on Samsung and iPhone handsets, and please note that it can be activated only for one user per device.
Why doesn’t my registration code work?
The registration code can be used for 48 hours after sending, on one occasion. After 48 hours you need to request a new registration code.
What should I do if I cannot log in to the app? (e.g. I entered the wrong PIN three times, I deleted the app from the device, I cancelled my user profile, or I can’t remember my PIN)
The following message is displayed: “Identification unsuccessful! Please check your PIN. In the case of multiple unsuccessful identifications, please call CIB24 on +36 1 4 242 242.” In this case, for security reasons you need to register again. In this situation, you cannot re-register via CIB Internet Banking, as you cannot log in without the O-Key token built in your mobile app. For this reason, please visit any CIB branch or call CIB24 call centre. After identification our colleagues will assist you.
Why is this error displayed in the app: “Internal service error 500”? What should I do?
If you see this, it probably means that you have mistyped the registration code or you already have a CIB mToken and you tried to switch to the mobile app using the “Re-registration” function of CIB Internet Banking. Please contact CIB24 call centre, so that we can check the status of your contract amendment relating to the mobile app and we can provide you with a new registration code.
Is it possible for a co-owner of an account to use CIB Bank mobile application?
Only if the co-owner has independent signatory rights. If the rights over the account are managed jointly with another person, the app cannot be used by the co-owner.
My user profile has been deleted. What should I do?
Please call CIB24 call centre or visit any CIB branch in person. After identification, you need to request a new registration code.
What is O-Key token?
The O-Key token is a password generator built in the mobile app, which provides one-time passwords for logging in to CIB Internet Banking, CIB Bank Online, eBroker and mobilCIB applications and for transaction authorisation.
Is it possible to use the old Easy-token for CIB Internet Banking if I am a user of CIB Bank mobile application?
It is not possible to keep the old mobile or physical token when using the mobile app. Following the contract amendment related to the use of the app, you can only log in to CIB Internet Banking with a password generated by O-Key token.
Is it necessary to have active internet connection to use O-Key token?
Yes, online data connection is a required to use O-Key token.
Why am I unable to log in to CIB Internet Banking, CIB Bank Online, eBroker or mobileCIB applications with the password generated by O-Key token?
- Make sure that you are trying to log in using the right user ID and the password generated by O-Key token.
- Register again in the app and set the date/time settings to automatic.
Why aren’t the following functions available in CIB Bank mobile application: deposit management, loans overview, or foreign-currency transfer?
CIB Bank plans to extend all functionalities available in CIB Internet Banking to the mobile app in the near future.
It takes a long time to load the app and to access the different functions. What is the reason for this?
Please check your internet connection. If it is possible, connect to a Wi-Fi network, as the app runs very slowly on lower bandwidth mobile networks (32 Kbit/sec).
How can I select my favourite account/savings/card?
Under Settings/Overview menu. The account/savings/card you mark as your favourite will be displayed in the Overview widget of your Home page.
Why is it good to use a “scrambled keyboard”? If I do not wish to use it, where can I turn it off?
The app displays a virtual keyboard to enable more secure PIN insertion. This is called a “scrambled keyboard”. Keyboard layout randomisation increases the security level of the app. To disable the function, go to Settings/Sign-in & Security/Scrambled keyboard.
What does “daily/monthly limit” refer to? Where can I change transaction limits?
Monthly and daily transaction limits are set in the app, to regulate the daily (max. HUF 5 million) and monthly (max. HUF 50 million) volume of transactions performed in the mobile app. To change the limits, go to Settings/Products & Services/Transaction limits. Currently, the limits can only be decreased.
What is “Fast balance”? Where can I switch it on/off?
With “Fast balance” you can check your account balance without logging in to the mobile app. If you enable this function, a coloured horizontal line will be displayed on the prelogin screen of the app. Pull this down to check your balance. Fast balance can be managed in Settings/Fast balance , and the following options can be set:
- Fast balance toggle switch (to enable/disable the function)
Display options:
- Display balance amount with colours
- Display balance amount
- Display balance colours (In this case you can set Warning and Critical thresholds; if these are reached, the background colour of Fast balance widget changes.)
